If I rent online, when can I pickup my instrument?
Your instrument will be available for pickup at OC Music within 24 hours (the next business day) after submitting the online rental application.

Can I just come into your store to rent the instrument?
Of course. OC Music is open on weekdays until 7:00pm and Saturdays until 3:00pm. We are closed on Sundays and holidays.

What comes with the instrument?
Every wind instrument comes in it's own carrying case along with a sterilized mouthpiece. String instruments come with a case and a bow. During the checkout process you will choose what recommended items to purchase.

I have misplaced my school band paper. Can you tell me what accessories I need?
Yes. We rent literally hundreds of instruments to both Saddleback and Capistrano school distircts, so we know exactly what you need.

Is the instrument I rent going to be new or used?
That is your choice, but most of our rental instruments are brand-new or like-new condition. And even with our used instruments, we go to great lengths to ensure that they are meticulously maintained and in top working order. Every instrument is thoroughly inspected, cleaned, sterilized, and comes ready to play.

What if I need to have my instrument repaired?
In the event that repairs are needed, bring the instrument back to us and we'll repair it. If an extended period of time is needed for the repair, a replacement instrument will be given to you at no charge.

Do you offer any kind of insurance?
Our Instrument Protection Plan costs just $5 per month for most instruments, and protects your child's instrument against theft, loss, and minor repairs. In the event that loss or serious damage occurs, simply bring the instrument in to us and we will get you a replacement. Any claims of loss or theft must be accompanied by a police report, and the damaged instrument must be returned.

What if my instrument is lost or stolen?
As long as you're enrolled in the Instrument Protection Plan, you're covered, and we'll give you  a replacement instrument. Be sure to report the loss to the police within 24 hours and provide us with a copy of the police report within 30 days.

What happens if my child quits band or orchestra?
Hopefully you will make your child stick with it! But if not, we will negotiate a reasonable buy-out option on the contract.

Will the instrument I rent from you be suitable for my child's band or orchestral program?
Our selection of instruments includes the name brands that band instructors trust; including industry heavyweights such as Yamaha, Jupiter, Selmer, Cremona, and Bach. You can rent from us, assured that the instrument you rent meets all the requirements of your child's music program.

My child has outgrown his/her violin, what do I do now?
While a child won't outgrow a brass or woodwind instrument, it's common for children to outgrow their stringed instrument just like they out grow their clothes. When your child gets too big for their stringed instrument, simply trade it in for the next size up. There's just a $20.00 charge for the trade-up, simply come in and we'll give you a replacement.

How does rent-to-own work?
With our rent-to-own plan, all rental payments go towards the purchase of the instrument. The length of time need to fully pay off an instrument varies by instrument type and quality, but once the final payment is received, the instrument is yours to keep.

How long does it take to "own" the instrument through rental?
The term varies depending on the quality and type of instrument. A common term is 18 months, though some instruments may extend to 36 months or longer.

Do you charge sales tax?
We do, but it is included in the monthly rental fee.

Is there a minimum contract length?
The contract can only be terminated after the "minimum rental term", with a thirty-day written notice, and the instrument returned to us. Special arrangements will be offered if you must return the instrument early.